Step 1: Start by visiting our official website and signing up for an account. As a member, you’ll gain access to exclusive offers and discounts reserved for our valued customers.

Step 2: Explore our extensive range of top-notch cannabis products and trusted brands. Once you’ve made your selections, add them to your shopping cart.

Step 3: After reviewing your choices, proceed to the checkout. Upon successful payment, a confirmation email will be dispatched to you.

Step 4: Once your order is confirmed, please allow 2-5 business days for your items to be delivered via Canada Post.

Don’t miss out on the opportunity to save! Remember to apply the promotional code: NEW5 during checkout to enjoy a 5% discount and receive extra free gifts and perks. This code is exclusively reserved for first-time buyers.

First, your order is carefully sealed in an airtight bag to preserve its freshness. Following that, we employ vacuum-sealing techniques for an extra layer of protection. Subsequently, the securely sealed package is discreetly placed inside an unmarked box, ensuring your confidentiality.

Our dedication to safeguarding your privacy is reflected in our use of odor-proof bags and a double vacuum-sealing procedure, guaranteeing the highest level of security and confidentiality for your products.

To place an order, please note that we require a minimum order value of $50. If your order exceeds $275, you’ll enjoy free express shipping. However, for orders below this amount, a shipping fee of $20 or $30 depending on shipping location will be applied. If we find that your shipping location is incorrectly applied, we will have to change the fees accordingly.

To make any adjustments or additions to your order, we kindly ask you to place a new order reflecting the desired changes. Afterward, please send us an email regarding your previous order so that we can proceed with its cancellation. If you need to cancel an order that has not yet been processed, you can do so directly through our system. For any inquiries, please contact us at [email protected], and use your order number as the subject line.

We’re thrilled to offer mail-order marijuana services all across Canada. If you happen to reside in a rural area without a mailbox, don’t worry – we’ve got you covered. Your order can be directed to the nearest Canada Post outlet, ensuring a hassle-free pickup at your convenience.

You can reach our Customer Support team between 11 AM and 8 PM, Pacific Standard Time. However, please remember that our online dispensary is open around the clock, enabling you to place orders 24/7, whenever it best suits your schedule.

We want to emphasize that all the images you come across on our website are legitimate and have been photographed by our in-house team. These pictures accurately depict our own range of products. It’s important to mention that we periodically refresh our product images to align with our ever-evolving product lineup and to ensure accurate representation.

As of now, we do not have any physical retail locations. Our operations are entirely web-based, and our main office is located in Canada.

The shipping fees are calculated based on location, as specified in the table below:

This pricing structure is in place to optimize our service, guaranteeing the prompt and secure delivery of your items.

*Please be aware that prices may be subject to change without prior notice.

*If we find that your shipping location is incorrectly applied, we will have to change the fees accordingly.

Typically, our delivery times span between 3 to 5 business days. These timeframes can be influenced by various factors, including your specific geographical location, the timing of your order placement, and the operational schedule of Canada Post. Please be mindful that deliveries to rural areas within Canada may necessitate a few additional days for transportation. If your package hasn’t reached you within 7 business days from the anticipated delivery date, don’t hesitate to get in touch with us. Our team will work closely with Canada Post to investigate and resolve any potential delays.

If your package doesn’t arrive within three business days beyond the estimated delivery date, we kindly request that you contact us immediately. This will enable us to promptly initiate a trace with Canada Post. Once the trace is initiated, Canada Post will begin an investigation, a process that may take up to five business days. Should they locate your package during this time, it will be forwarded to your address and should arrive within a few days.

Please bear in mind that during peak periods, such as holidays, including Christmas and Black Friday, and during other significant events, there may be slight delays in the scanning, updating, and delivery of packages.

Rest assured that within 24 hours of your payment being processed, you will receive an email containing your Canada Post tracking number. You can utilize this number to track your package by either following the provided link or manually entering your tracking number.

Upon the delivery of your package, you will need to provide a signature to confirm receipt, unless you have specifically requested a ‘no signature’ delivery. Please keep in mind that if you choose to waive the signature requirement, we cannot be held accountable for the package once it has been delivered.

Should you notice that your package’s tracking information on Canada Post’s website hasn’t been recently updated, don’t be alarmed. This is a common occurrence, often caused by a missed scan of your package. Typically, the tracking status will be refreshed within the next 24 hours.

Your privacy is of utmost importance to us. We take great care to package all orders in a discreet and unassuming manner, ensuring there are no external clues about the contents. Additionally, all items are meticulously vacuum-sealed for enhanced security.

If you place an order before 9 AM Pacific Standard Time, it will be shipped on the same day, provided that our team successfully processes the payment. Please be aware that our payment processing system may take up to three hours to direct the payment to the provided email address. To ensure your order qualifies for same-day shipment, we recommend initiating the payment process well ahead of the 9 AM cutoff time.

It’s important to note that our primary shipping partner, Canada Post, operates exclusively from Monday to Friday, and we do not dispatch orders during the weekend. However, you can still place orders and make payments over the weekend, as we continue processing orders throughout this time.

Absolutely! Once your payment has been processed, anticipate receiving a Canada Post tracking number via email within 24 hours. This tracking number allows you to easily track the progress of your package. You can simply click on the link provided in the email or manually input your tracking number on the Canada Post tracking page: Canada Post Tracking. 

To receive instant updates, we recommend registering your email or phone number on the Canada Post website to activate notification alerts.

All our deliveries are entrusted to the dependable services of Canada Post, and we prioritize their Express Post option to guarantee efficient and timely delivery.

In accordance with our established procedures, we insist on obtaining a signature as confirmation for all deliveries. However, if you wish to forgo this requirement, please make your preference known by indicating it in the notes section during the ordering process or by contacting us through email at [email protected]. Please be aware that opting out of the signature requirement will disqualify you from our Guarantee Replacement Policy.

Please take note that it can take up to 48 hours for Canada Post to update their system with the tracking number. If your tracking number remains invalid beyond this timeframe, please don’t hesitate to reach out to our customer service at [email protected].

In the event that your order is marked as “Successfully Delivered,” but you haven’t received it, there could be several reasons for this discrepancy. Often, it’s not indicative of a lost or stolen package but rather a delay in delivery. Possible scenarios include postal workers scanning all packages as delivered prematurely, with the intention of completing the delivery on the same day or the next business day. Alternatively, your package might have been mistakenly placed in the wrong mailbox, so we recommend checking with your neighbors.

Please keep in mind that we cannot be held responsible for errors made by Canada Post, such as delivering your package to the wrong address. If 48 hours have elapsed since your package was marked as “Successfully Delivered,” and you still haven’t received it, kindly inform us, and we will initiate a trace with Canada Post. This process typically takes about 5-7 business days.

To ensure a successful delivery, we advise verifying that the shipping address you provided is accurate. If you’re using a flex delivery address, make sure your account number is included, along with the designated post office (RPO) for pick up. For community mailbox users, confirm that the mailbox number is correct. In case your package seems to be missing, consider checking with your neighbors before raising a concern, as they may have received your package by mistake. We appreciate your understanding and patience in these matters.

If 48 hours have elapsed since your package was marked as “Successfully Delivered,” and you still haven’t received it, kindly inform us, and we will initiate a trace with Canada Post. This process typically takes about 5-7 business days. Unfortunately, if Canada Post responds that the package has been delivered, we can not be responsible for the missing package. They will usually provide a proof of photo as well, this means that it has been delivered and it is also out of their hands.

If you feel that your location isn’t safe to leave packages outside, please write in notes at checkout that you would like to pick up your package at the nearest post office.

Currently, we exclusively facilitate payments through Interac e-Transfers. You will receive detailed payment instructions along with your order. Please be aware that your order’s preparation will commence only upon the successful receipt of your e-transfer. Once payment is verified, we make every effort to dispatch your order within 1-2 business days.

We are actively investigating avenues to expand our payment options. If you have any suggestions or ideas, we encourage you to get in touch with us at [email protected]. Your insights are valuable to us.

Once you’ve placed an order, it will be reserved for a period of up to 48 hours, awaiting payment. If payment is not received within this timeframe, we regret to inform you that the order will be canceled, requiring you to start a new one.

If you foresee that you’ll require more than 48 hours to finalize your payment, we encourage you to get in touch with us via email at [email protected]. By doing so, we can ensure that your order is not canceled prematurely.

No, we do not facilitate credit card payments at this moment. Our sole accepted payment method is e-Transfers.

Please take note that it might take up to 2 hours for our system to complete the processing and acknowledgment of your e-Transfer payment. If your payment isn’t confirmed within a few hours, there’s no reason for alarm. It’s likely that we are currently processing other orders, and we will attend to yours in the order in which the payment was originally received.

Please note that we do not handle cash transactions. We exclusively accept payments through e-Transfers.

Certainly, all our prices already incorporate GST/HST!

Currently, we do not entertain requests for returns or exchanges. Nevertheless, we are unwavering in our commitment to your satisfaction. If you happen to face any issues with your order, we encourage you to get in touch with us without delay at [email protected]. Our dedicated customer service team is ready to assist you in resolving any concerns you may have.

In the event that you encounter any issues with your order, such as missing, defective, or incorrect items, rest assured that we are dedicated to helping you find a solution. Here are the steps to follow:

1. Contact our Support Team: You can get in touch with us through our website’s chat function, send us an email at [email protected].
2. Provide Order Details: When reaching out, please make sure to include your order number, specify the name of the problematic product, and provide a detailed description of the issue. Additionally, attaching relevant photos or videos of the defective product will aid in a more accurate assessment.

Please be aware that you have up to 2 days from the receipt of your order to report any issues. Upon receiving this information, we will promptly work towards a resolution. If the product issue cannot be resolved, we will offer a credit to your account in the form of points or provide a free replacement, depending on your preference. Your satisfaction is our primary concern, and we are dedicated to addressing any product-related concerns swiftly and effectively.

Here at Buy Cigarettes Canada, we take immense pride in delivering top-tier products to our valued members. If, for any reason, you find yourself dissatisfied with the quality of a product you’ve received, please know that we are here to assist you.

In order to effectively address your concerns, we kindly request the following information from you:

1. Your order number
2. The name of the product in question
3. A detailed description of the issue related to the product’s quality
4. Any supporting evidence, such as photos or videos of the product

Upon receiving these details, we commit to resolving any concerns you may have regarding product quality as promptly as possible.

It’s important to note that while we do not accept returns, we are dedicated to ensuring your satisfaction. In the event that a product falls short of our quality standards, we are prepared to offer a discount on your next order or credit your account with points as a form of compensation.

Should you encounter any issues with our products, please reach out to our support team within 2 business days from the delivery date. We will do our utmost to address and resolve the issue in a timely manner. However, please be aware that concerns regarding orders exceeding this 2-business day period may be challenging to rectify.

Buy Cigarettes Canada is delighted to introduce our rewards program, meticulously designed to offer you valuable points with every purchase. These points can be accumulated and redeemed for a wide array of special gifts and rewards. Here’s how you can partake in our loyalty program and reap the benefits of free products:

Step 1: Account Creation

Embark on your journey by registering and creating an account. You can complete the registration process seamlessly through our website or by utilizing our live chat platform.

Step 2: Placing an Order

Once your account is verified, you’re all set to place your order. Payment can be conveniently made via e-Transfer.

Step 3: Earning Reward Points

For each dollar spent, you’ll earn 1 reward point.

Step 4: Redeeming Your Rewards

Every set of 25 points translates to $1, providing you with a 4% cash value return. You can easily redeem your points either on the cart page or during the checkout process.

In our rewards program, we offer you a fantastic opportunity to accumulate points by writing reviews:

Google Reviews: Leave a review for us on Google, capture a screenshot of your feedback, and send it our way. Once we receive and verify it, we will add reward points to your account, amounting to $5.

Product Reviews: We also encourage you to share your thoughts on the products you’ve recently purchased from us. For each product review you submit, we will credit your account with reward points worth $1.

Please take note that points for product reviews will only be granted if the review is relevant to a product you’ve recently acquired.

Of course! We extend a warm welcome to our first-time customers with open arms. As a token of our appreciation, new customers can enjoy a 5% discount and receive a complimentary gift with their initial purchase. To make use of this special offer, simply enter the code ‘NEW5’ at checkout (please keep in mind that this discount is not applicable to promotional or sale items).

Furthermore, we are pleased to offer a $10 bonus in reward points when you register an account with us. Please be advised that we only permit one account per customer. Any attempt to violate this policy may result in the closure of your accounts.

For redeeming your accumulated points, please proceed to the ‘View Cart’ page. You’ll find an option labeled ‘Apply Discount’ under the ‘Coupon Code’ tab. Click on this option to initiate the redemption of your points. It’s important to note that our system allows either points redemption or the usage of a coupon code for a single order, but not both simultaneously.

Certainly, we have implemented a referral program. If you are an existing customer and refer a friend who successfully places an order, we will reward you with $25 and your friend gets $15 off their first purchase

• In order to refer your friends, you need to have an account.
• Once you have created an account, you can start referring all your friends.
• Make sure to be logged in and click the link below:
  https://buycigarettescanada.com/my-account/referrals/
• Refer your friends by Facebook, Twitter, Whatsapp or Email.
• Your friends that you refer must have a different address and phone number registered to their account.
• Once your friend makes a purchase using the coupon code that is sent to them, you will receive $25 in your account to spend. This will be in a form of a credit towards your account. 

To apply a coupon code, please enter it on the ‘Cart’ page as you proceed to checkout. If the code is valid and eligible, the associated discount will be automatically applied and reflected in your invoice.

We cordially welcome everyone to engage in our various promotions. For a complete overview of our current promotional deals, we invite you to explore our ‘Weekly Deals’ page.